USB PORTS NOT DELIVERING POWER!!! PLEASE HELP ME

[Mohamad_Haek124]

Product Name:  HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 (54B26AV)

All my USB ports aren't delivering any power and I have tried everything. One day my USBS worked then the next day my USB ports were on and off until it stopped. I looked at the ports and the motherboard and they look all right. My USB-C works perfectly. Can someone please help me out?

[Raj_05]

Hi @Mohamad_Haek124,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to have your USB ports suddenly stop delivering power. Here are a few steps you can take to troubleshoot and potentially resolve the issue.

Check Power Settings:

• Sometimes, power settings can affect USB port functionality. Go to Device Manager:
  • Right-click on the Start button and select "Device Manager."
  • Expand "Universal Serial Bus controllers."
  • Right-click on each "USB Root Hub" and select "Properties."
  • Go to the "Power Management" tab and make sure the option "Allow the computer to turn off this device to save power" is unchecked.
  • Click "OK" and repeat for all USB Root Hubs.

Update USB Drivers:

• Outdated or corrupted USB drivers can cause issues. Update your USB drivers:
  • Again in Device Manager, right-click on each "USB Root Hub" and select "Update driver."
  • Choose "Search automatically for updated driver software."

BIOS Update:

• Sometimes, BIOS updates can resolve hardware issues. Visit HP's official website for your laptop model and check if there are any BIOS updates available.

Power Cycle the Laptop:

• Shut down your laptop completely.
• Unplug the power adapter and remove the battery (if removable).
• Hold down the power button for 30 seconds to drain residual power.
• Reinsert the battery (if removable), plug in the power adapter, and turn on the laptop.

Check Power Adapter:

• Ensure that the power adapter you are using provides sufficient power to the laptop. Faulty adapters can sometimes cause issues with USB ports.

Hardware Diagnostics:

• Use HP's built-in hardware diagnostics tool to check for any hardware issues, including USB ports. You can usually access this by pressing a specific key during startup (often F2, F10, Esc, or Del).

Check for Physical Damage:

• Inspect the USB ports and the surrounding area for any physical damage or debris that could be causing a connection issue.

System Restore or Reset:

• If the issue started after a recent software update or installation, you may consider performing a system restore to a point before the issue occurred. Alternatively, a system reset can also help if the problem persists.

If none of these steps resolve the issue, there may be a hardware fault with the USB controller or related components.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support