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Solved!

USB device not recognized

HP Recommended
HP Pavilion 15-cs2026na
Microsoft Windows 10 (64-bit)

Hello, I've been having this problem for quite some time -

Every now and then, throughout the day, I get the sound, that usually comes when you PLUG and UNPLUG a USB device into the ports. This happens while I don't have anything plugged in my USB ports and even when I have something plugged in either of them.
After the sound appears, I always get the same message that states 'USB device not recognized' on the bottom right corner. And in my 'Device manager' it shows as ''UNKNOWN USB DEVICE (DEVICE DESCRIPTOR REQUEST FAILED)''. 

I have tried uninstalling it from the 'Device Manager' folder but it installs on its own right after that again. I tried updating all of my drivers, software and windows10. Everything is up to date and nothing worked. The only thing it ''fixed'' is that I don't get that message on the bottom right corner anymore but I still hear the sound every day, several times per day. And each time it sounds, it again pops up amongst my devices in 'Device Manager' with the same ( long highlighted ) message above, and then it disappears from there once the sounds stops...and etc.

 

Please give me advice on what I could do, or whether I should give it to an office for repair?

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@MiraHH Welcome to HP Community!

 

I understand that the USB device not recognized.

 

In that case, I would suggets you perform the USB test and let us know.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Message 3 of 4
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HP Recommended

Hello again! 

 

I tried to start the quick test for USB but I couldn't even initiate it. This is what appeared when I wanted to initiate ( look at photos attached 😞 

IMG_20201020_143258.jpg

IMG_20201020_143244.jpg

 

What should I do further? 

 

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HP Support Agent
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@MiraHH

 

I understand your concerns.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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