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USB driver HP pavilion ultrabook 14 not working

HP Recommended
Ultrabook Pavilion 14" Serial number: BRG250FK68
Microsoft Windows 8.1 (64-bit)
I recently updated the drivers on my father's laptop. But usb 3.0 ports is not working anymore.  Other port is working fine.
If i connect a usb to laptop it is not showing in my computer or in device manager or disk manager.
If i connect a phone its only charge.
If i connect the mouse, the light go on and in 2 seconds go off and not turn on again. 
If i connect the pendrive, occur the same with the mouse.
I already installed drivertoolkit/driver easy/driver booster, unninstal all of them and let the computer reinstall. Non of them worked.
I searched and find that maybe was missing a specific drive for this, but i didn't find the driver.
I did a lot of things to find what is the problem, but i don't know what to do anymore.
Someone help me.
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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