USB driver not available at the website

[tutunu]

I have tried to install all the required driver available from product website, though the USB driver is yet to work, as it is not avaiable. Please give me a link or make it avaiable.

[A4Apollo]

Hi! @tutunu, Welcome to HP forums.

I understand you are looking for USB drivers for your PC.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Is it the USB 3.0 port or the USB 2.0 ports which are not working?

Have you tried checking with different USB devices?

Do you get any errors when you connect the devices to USB ports?

Try updating the BIOS and chipset driver on your PC and check if it helps.

Please update the BIOS using this link.

Also, update the chipset drivers using this link.

If the issue still persists try the steps recommended below.

Select Start, type Device Manager in the Search box
Select Device Manager from the returned list.
Select Disk Drives from the list of hardware
Press and hold (or right-click) the USB external hard drive with the issue, and select Uninstall.
After the hard drive is uninstalled, unplug the USB cable.
Wait for 1 minute and then reconnect the USB cable. The driver should automatically load
Check for the USB drive in Windows Explorer
Note Connecting your USB external hard drive into a non-powered USB hub can cause a lack of enough power to operate the external drive. Instead, plug it directly into your computer.

Let me know how it goes!

Have a wonderful day ahead! 🙂

[A4Apollo · Accepted solution]

Hi! @tutunu,

“We haven't heard from you,

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