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Lyuba Honor Student
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USB mass storage device driver

Probook 350 G1/F7Y90EA
Windows 8.1

Please help to install driver!

 

My Notebook Pro 350 don't see USB Flash 3.0. It in beggining find it, but then don't run automatically and lost it. 

Show problem in USB Mass storage device driver. 

I tried to update it, but Win can't find this driver... 

External HDD 3.0 works. USB 2.0 works in all usb ports. But USB flash 3.0 - not (it is fully new). 

 

I tried to find driver on support page, but I couldn't find it. 

 

Thanks in advance!

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Intern Intern
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Message 2 of 8
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USB mass storage device driver

HI

 

the usb drivers are generic drivers

 

Please go to the device manager on your PC and uninstall all USB MASS STORAGE DRIVERS

 

>> restart your laptop PC from the OS

>> the drivers should reinstall by itself

 

>> if this does not solve your problem please perform a BIOS update from hp.com

( http://www8.hp.com/us/en/drivers.html )

 

>> if the issue still persists perform a system restore from your PC settings.

 

IF THIS SOLVES YOUR PROBLEM PLEASE HIT LIKE TO ACCEPT SOLUTION BELOW

 

I AM AN HP EMPLOYEE

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Associate Dean
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Message 3 of 8
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USB mass storage device driver


@Lyuba wrote:

Please help to install driver!

 

My Notebook Pro 350 don't see USB Flash 3.0. It in beggining find it, but then don't run automatically and lost it. 

Show problem in USB Mass storage device driver. 

I tried to update it, but Win can't find this driver... 

External HDD 3.0 works. USB 2.0 works in all usb ports. But USB flash 3.0 - not (it is fully new). 

 

I tried to find driver on support page, but I couldn't find it. 

 

Thanks in advance!


Are you sure the USB Flash isn't bad? Also have you tried it on other USB3 computer ports to see if those can see the drive? It sounds like your USB Flash isn't USB3 if it can read the HDD USB3 but not the Flash USB3 in question. Also you sure your laptop ports are USB3 ports? Otherwise we need this: to verify if the ports are USB3...

 

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Lyuba Honor Student
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USB mass storage device driver

Are you sure the USB Flash isn't bad? Also have you tried it on other USB3 computer ports to see if those can see the drive? It sounds like your USB Flash isn't USB3 if it can read the HDD USB3 but not the Flash USB3 in question. Also you sure your laptop ports are USB3 ports? Otherwise we need this: to verify if the ports are USB3...

 

The USB Flash really is 3.0 and fully new (Silicon Power). I tried it in all ports of laptop - it works only in 2.0. 

Laptop see it, but can't run in 3.0 because of driver's messege.

I tried this USB flash on other computer with 3.0. And it works. in 3.0 and in 2.0 port too (shows, that this flash can work faster). 

With mass storage device driver's error was also PCI driver error. I reinstalled it from HP site. but problem is still here... 

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Lyuba Honor Student
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USB mass storage device driver

the usb drivers are generic drivers

 

Please go to the device manager on your PC and uninstall all USB MASS STORAGE DRIVERS

 

>> restart your laptop PC from the OS

>> the drivers should reinstall by itself

 

>> if this does not solve your problem please perform a BIOS update from hp.com

( http://www8.hp.com/us/en/drivers.html )

 

>> if the issue still persists perform a system restore from your PC settings.

 

 

I was did it three times... Also was reinstalled my OS, because thought, that here could be some problems. 

Thank you, I will try to update BIOS. Maybe it will helps... 

I am not professional user. Please, tell, what I should know about BIOS update? 

 

 

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Provost Provost
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Message 6 of 8
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USB mass storage device driver

Lyuba,

 

When you uninstalled all USB mass storage drivers, did you also uninstall the "Hidden" drivers?

 

Leave the bad usb flash drive and any other devices disconnected except the mouse and keyboard.

Go to the Device Manager and go to View and choose Show hidden devices.

Right click on and uninstall all the greyed out USB drivers under Universal Serial Bus controllers.

 

TIP:   If you do not see the hidden drivers...
Right click Computer and click on Properties. In the System window on the left side, click on Advanced System Properties.
Choose the Advanced tab and click on Environment Variables… button at the bottom.
Under System Variables, click on the New… button
Type this in the box that pops up.

Variable Name: devmgr_show_nonpresent_devices
Variable Value: 1

Click OK on all the open windows to close them out and choose "Show hidden devices" again in the View tab.

After all the drivers are removed, restart the computer and plug the USB drive back in to see if it works.

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Lyuba Honor Student
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USB mass storage device driver

Thank you all.

 

I reinstalled drivers one more - everything looks ok, but USB flash any way don't work properly.

 

I checked once more in all ports on both computers, repaired flash to defalts. So, it looks, that really there is some problem with usb flash - I don't know why and how, but it looks, that it lost some internal drivers of 3.0... or smth like that.

 

So, sorry for disturbing and thank you very much for help. I will buy the new flash - this operates very strange... 😞

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DevSunita Student
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USB mass storage device driver

not working my pan drive in my computer

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