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‎01-15-2015 08:20 AM

HP Recommended
Product: Probook 350 G1/F7Y90EA
Operating System: Windows 8.1

Please help to install driver!

 

My Notebook Pro 350 don't see USB Flash 3.0. It in beggining find it, but then don't run automatically and lost it. 

Show problem in USB Mass storage device driver. 

I tried to update it, but Win can't find this driver... 

External HDD 3.0 works. USB 2.0 works in all usb ports. But USB flash 3.0 - not (it is fully new). 

 

I tried to find driver on support page, but I couldn't find it. 

 

Thanks in advance!

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2015 03:40 PM - last edited on ‎03-14-2017 12:56 PM by HP Administrator

HP Recommended
@Lyuba wrote:

Please help to install driver!

 

My Notebook Pro 350 don't see USB Flash 3.0. It in beggining find it, but then don't run automatically and lost it. 

Show problem in USB Mass storage device driver. 

I tried to update it, but Win can't find this driver... 

External HDD 3.0 works. USB 2.0 works in all usb ports. But USB flash 3.0 - not (it is fully new). 

 

I tried to find driver on support page, but I couldn't find it. 

 

Thanks in advance!

Are you sure the USB Flash isn't bad? Also have you tried it on other USB3 computer ports to see if those can see the drive? It sounds like your USB Flash isn't USB3 if it can read the HDD USB3 but not the Flash USB3 in question. Also you sure your laptop ports are USB3 ports? Otherwise we need this: to verify if the ports are USB3...

 

How Do I Find My Model Number or Product Number?

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.

View solution in original post

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7 REPLIES 7

‎01-15-2015 08:24 AM

HP Recommended

HI

 

the usb drivers are generic drivers

 

Please go to the device manager on your PC and uninstall all USB MASS STORAGE DRIVERS

 

>> restart your laptop PC from the OS

>> the drivers should reinstall by itself

 

>> if this does not solve your problem please perform a BIOS update from hp.com

( http://www8.hp.com/us/en/drivers.html )

 

>> if the issue still persists perform a system restore from your PC settings.

 

IF THIS SOLVES YOUR PROBLEM PLEASE HIT LIKE TO ACCEPT SOLUTION BELOW

 

I AM AN HP EMPLOYEE

Was this reply helpful? Yes No

‎01-15-2015 03:40 PM - last edited on ‎03-14-2017 12:56 PM by HP Administrator

HP Recommended
@Lyuba wrote:

Please help to install driver!

 

My Notebook Pro 350 don't see USB Flash 3.0. It in beggining find it, but then don't run automatically and lost it. 

Show problem in USB Mass storage device driver. 

I tried to update it, but Win can't find this driver... 

External HDD 3.0 works. USB 2.0 works in all usb ports. But USB flash 3.0 - not (it is fully new). 

 

I tried to find driver on support page, but I couldn't find it. 

 

Thanks in advance!

Are you sure the USB Flash isn't bad? Also have you tried it on other USB3 computer ports to see if those can see the drive? It sounds like your USB Flash isn't USB3 if it can read the HDD USB3 but not the Flash USB3 in question. Also you sure your laptop ports are USB3 ports? Otherwise we need this: to verify if the ports are USB3...

 

How Do I Find My Model Number or Product Number?

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.
Was this reply helpful? Yes No

‎01-16-2015 03:07 AM

HP Recommended

Are you sure the USB Flash isn't bad? Also have you tried it on other USB3 computer ports to see if those can see the drive? It sounds like your USB Flash isn't USB3 if it can read the HDD USB3 but not the Flash USB3 in question. Also you sure your laptop ports are USB3 ports? Otherwise we need this: to verify if the ports are USB3...

 

The USB Flash really is 3.0 and fully new (Silicon Power). I tried it in all ports of laptop - it works only in 2.0. 

Laptop see it, but can't run in 3.0 because of driver's messege.

I tried this USB flash on other computer with 3.0. And it works. in 3.0 and in 2.0 port too (shows, that this flash can work faster). 

With mass storage device driver's error was also PCI driver error. I reinstalled it from HP site. but problem is still here... 

Was this reply helpful? Yes No

‎01-16-2015 03:12 AM

HP Recommended

the usb drivers are generic drivers

 

Please go to the device manager on your PC and uninstall all USB MASS STORAGE DRIVERS

 

>> restart your laptop PC from the OS

>> the drivers should reinstall by itself

 

>> if this does not solve your problem please perform a BIOS update from hp.com

( http://www8.hp.com/us/en/drivers.html )

 

>> if the issue still persists perform a system restore from your PC settings.

 

 

I was did it three times... Also was reinstalled my OS, because thought, that here could be some problems. 

Thank you, I will try to update BIOS. Maybe it will helps... 

I am not professional user. Please, tell, what I should know about BIOS update? 

 

 

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‎01-16-2015 03:41 AM - edited ‎01-16-2015 03:42 AM

HP Recommended

Lyuba,

 

When you uninstalled all USB mass storage drivers, did you also uninstall the "Hidden" drivers?

 

Leave the bad usb flash drive and any other devices disconnected except the mouse and keyboard.

Go to the Device Manager and go to View and choose Show hidden devices.

Right click on and uninstall all the greyed out USB drivers under Universal Serial Bus controllers.

 

TIP:   If you do not see the hidden drivers...
Right click Computer and click on Properties. In the System window on the left side, click on Advanced System Properties.
Choose the Advanced tab and click on Environment Variables… button at the bottom.
Under System Variables, click on the New… button
Type this in the box that pops up.

Variable Name: devmgr_show_nonpresent_devices
Variable Value: 1

Click OK on all the open windows to close them out and choose "Show hidden devices" again in the View tab.

After all the drivers are removed, restart the computer and plug the USB drive back in to see if it works.

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‎01-16-2015 05:42 AM

HP Recommended

Thank you all.

 

I reinstalled drivers one more - everything looks ok, but USB flash any way don't work properly.

 

I checked once more in all ports on both computers, repaired flash to defalts. So, it looks, that really there is some problem with usb flash - I don't know why and how, but it looks, that it lost some internal drivers of 3.0... or smth like that.

 

So, sorry for disturbing and thank you very much for help. I will buy the new flash - this operates very strange... 😞

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‎03-01-2018 09:35 AM

HP Recommended

not working my pan drive in my computer

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