USB ports do not work

[Daniel690]

When i got to device manager it does not show other device when i connect my usb stick into the 2 usb ports on the left. the usb stck lights up but my laptop doesnt seem to read it. HELP ME

[Jeet_singh]

@Daniel690,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the USB Port on the computer not working. No worries, I'll be glad to help you.

I understand you need support, and I'll be glad to help you out, however, for an accurate solution I'll need more details:

• What is the product number of your device? Use this link to find it: Click here
  • (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
• Have you attempted any steps on your own before posting on the HP Forums?
• When was the last time it worked without these issues? 
• Have you attempted a system restore?
• Have you tried to uninstall the USB root hubs from the device manager?

• Are you having issues only with one USB port or all the USB ports available on the PC?

• Have you tried to check for any updates available for your PC?

Could you please respond to this post with the details and with the Operating system installed on the PC as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,