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‎04-23-2024 08:40 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

I am using HP Pavilion dv6-7039tx Notebook PC . OS is Windows 7.

 USB3 port has suddenly stopped working.

Unable to connect my External HDD and take Backups or access earlier data .

The USB2 ports are working, but are very slow for backups on external HDD.

HP site says - This Model is retired and hence no Drivers are Available. I  tried updating USB  Controller & Root Hub Drivers from 3rd party web links.

They were not OK. All USB ports stopped working.

 Reinstalled the Drivers from Original HP S/W dump,  Now USB2 ports are again working, but USB3 still inactive.

Kindly advise how to make USB3 functional again.

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