Unable to Install Intel WLAN Driver for Microsoft Windows 10 64 bit

[CrazyJane]

Hello I have a problem with my computer and I was hoping you could help me solve the problem. 

Product Name: HP Envy x360 Convertable 15.bp0xx laptop.

Product number: 1UG59UA#ABL

Operating System: Windows 10,  64 bit. 

I can connect to the internet through wifi, download drivers and updates but I when I open a web browser (chrome, firefox or internet explorer) I cannot seem to get access to the internet. Sometimes it works but very slowly. All other devices in my home work great. My other laptop, phones etc so it is not the router or provider.

I have downloaded and installed and ran Malwarebytes, ccleaner, and superantispyware. I also updated and ran windows defender and updates. Non of this helped. I then unistalled these programs and disabled windows defender without any improvement. I reset the IP address and winsock catalogue without any improvement. I also updated the adapter driver. 

The last thing I have tried now is to update 'Intel WLAN Driver for Microsoft Windows 10' but it downloads and fails to install. I have tried 3 times without success. 

Any help would be great. 

Thank you. 

[Lil_Boy_Blue]

Hi

It should have a

901229-855

Intel Dual Band Wireless-AC 7265NV 802.11ac 2x2 WiFi + Bluetooth 4.0 combination WLAN adapter (Most of World)

fitted.

Intel Bluetooth Driver (Windows 10)

20.60.2.1 Rev.A

23.0 MB

Jul 30, 2018

Download

Intel Wireless LAN Drivers (Windows 10)

20.90.0.7 Rev.P

149.4 MB

Oct 11, 2018

Download

Assume the drivers are already installed, hence the problem....

Copy, Paste and Save in Notepad, as LBB2Z.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
PAUSE
netsh wlan show interfaces
PAUSE
netsh wlan show drivers
PAUSE
netsh wlan show profiles
PAUSE

Then the above will show that and more besides.  EG:

C:\>netsh wlan show interfaces

There is 1 interface on the system:

Name : WiFi
Description : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
GUID :
Physical address :
State : connected
SSID : WhiffyOne
BSSID :
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 1
Receive rate (Mbps) : 72.2
Transmit rate (Mbps) : 72.2
Signal : 87%

Then some pings

C:\>ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=18ms TTL=57
Reply from 1.1.1.1: bytes=32 time=14ms TTL=57
Reply from 1.1.1.1: bytes=32 time=13ms TTL=57
Reply from 1.1.1.1: bytes=32 time=36ms TTL=57

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 36ms, Average = 20ms

C:\>ping google.com

Pinging google.com [216.58.206.46] with 32 bytes of data:
Reply from 216.58.206.46: bytes=32 time=17ms TTL=54
Reply from 216.58.206.46: bytes=32 time=20ms TTL=54
Reply from 216.58.206.46: bytes=32 time=14ms TTL=54
Reply from 216.58.206.46: bytes=32 time=15ms TTL=54

Ping statistics for 216.58.206.46:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 20ms, Average = 16ms

It may be the GateWay or Channel or DNS or..........

So we eliminate one by one.

Then ask again please.