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‎11-20-2016 10:21 PM

HP Recommended
Product: HP Pavilion g6-1323tx
Operating System: Microsoft Windows 7 (64-bit)

I tried to install the latest Intel High Definition (HD) Graphics Driver update version 8.10.15.2559 using HP Support Assistant 8.3.34.7 quite a few times but every time I am encountered with the "Installation Failed" message. You are kindly requested to look into matter and resolve it at the earliest possible time.

 

Regards,

 

Arafat

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2016 07:37 AM - edited ‎11-21-2016 07:38 AM

HP Recommended

Hi:

 

According to the link below, your notebook has the Intel/AMD switchable graphics.

 

http://support.hp.com/us-en/product/HP-Pavilion-g6-Notebook-PC-series/5186808/model/5239486/document...

 

Since that graphics setup requires a custom driver, the only driver you can use is the AMD graphics driver from your notebook's support page.  The AMD graphics driver contains the driver files for both the AMD and Intel graphics adapters.

 

The Intel driver you are trying to install is just for notebooks with only the Intel graphics adapter.

 

It is a good thing the driver keeps failing to install because if it had installed, the AMD graphics adapter would have quit working.

View solution in original post

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1 REPLY 1

‎11-21-2016 07:37 AM - edited ‎11-21-2016 07:38 AM

HP Recommended

Hi:

 

According to the link below, your notebook has the Intel/AMD switchable graphics.

 

http://support.hp.com/us-en/product/HP-Pavilion-g6-Notebook-PC-series/5186808/model/5239486/document...

 

Since that graphics setup requires a custom driver, the only driver you can use is the AMD graphics driver from your notebook's support page.  The AMD graphics driver contains the driver files for both the AMD and Intel graphics adapters.

 

The Intel driver you are trying to install is just for notebooks with only the Intel graphics adapter.

 

It is a good thing the driver keeps failing to install because if it had installed, the AMD graphics adapter would have quit working.

Was this reply helpful? Yes No
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