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Prabathhewa
New member
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Message 1 of 2
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Unable to Update Drivers Windows 8.1

HP Recommended
Notebook - 15-ay101tu
Microsoft Windows 8.1 (64-bit)

I recently installed windows 8.1 for a personal reason and tried to update drives using hp support assistant. In update section only BIOS updates are showing 

Prabathhewa_1-1590281563292.png

 

But there are drivers to updated in the device manager. Also when try to update using device manager it says cannot fin updates.

Prabathhewa_2-1590281651984.png

Prabathhewa_3-1590281687451.png

Prabathhewa_4-1590281734325.png

Prabathhewa_5-1590281755478.png


Tried every solutions provided in the product page on hp site. I think only a manual update will work but where to find drivers?

 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Your PC is only supported for W7 and W10 64 bit.

 

You can see if these drivers work...

 

Install the Intel chipset installation utility and restart the PC.  That will install some of those devices.

 

https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87257.exe

 

See if this W7 DPTF driver installs some of the devices...

 

https://ftp.hp.com/pub/softpaq/sp75501-76000/sp75506.exe

 

Network Controller...

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102093.exe

 

You need the bluetooth driver for that model Intel wifi card...

 

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101772.exe

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