• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-12-2020 11:49 AM

HP Recommended
Product: HP Pavilion 15 au021nl
Operating System: Microsoft Windows 10 (64-bit)

Hi, I'm having some issues with the HP Support Assistant application. In particular, I am not able to connect through the in-app form even though the same credentials normally work online (e.g. if I connect to HP though web browser). Now, I have 2 accounts with HP: one personal and another istitutional. I also signed up for a third account, an HPE one, thinking it was needed too. Unfortunately, it doesn't work.

I read a discussion (here at https://h30434.www3.hp.com/t5/Windows/Cannot-login-to-HP-Support-Assistant-on-the-laptop/td-p/652222...) but the solution does not apply to me. In particular, I just performed a clean install of Windows 10 through the USB Media Creation tool and I don't think this is related to the issue. Moreover, I had the Support Assistant application before and it did not worked either. There actually was a time in which I was able to connect to the service through the app, but I don't remember how long ago.
How can I solve my issue? I need to have all my HP devices showing up in that app
Thank you in advance

1 REPLY 1

‎11-25-2020 01:20 PM

HP Recommended

@Albuss

 

I reviewed your post and I understand that you are facing issues with the HP support assistant.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall HP support assistant from your computer and then download and install it from the below link.

 

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

 

Here is how it is done.

 

  1. Open the Start menu.
  2. Click Settings.
  3. Click System on the Settings menu.
  4. Select Apps & features from the left pane.
  5. Select an app you wish to uninstall.
  6. Click the Uninstall button that appears.
  7. Click the Uninstall pop-up button to confirm.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.