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‎11-12-2020 11:49 AM

HP Recommended
Product: HP Pavilion 15 au021nl
Operating System: Microsoft Windows 10 (64-bit)

Hi, I'm having some issues with the HP Support Assistant application. In particular, I am not able to connect through the in-app form even though the same credentials normally work online (e.g. if I connect to HP though web browser). Now, I have 2 accounts with HP: one personal and another istitutional. I also signed up for a third account, an HPE one, thinking it was needed too. Unfortunately, it doesn't work.

I read a discussion (here at https://h30434.www3.hp.com/t5/Windows/Cannot-login-to-HP-Support-Assistant-on-the-laptop/td-p/652222...) but the solution does not apply to me. In particular, I just performed a clean install of Windows 10 through the USB Media Creation tool and I don't think this is related to the issue. Moreover, I had the Support Assistant application before and it did not worked either. There actually was a time in which I was able to connect to the service through the app, but I don't remember how long ago.
How can I solve my issue? I need to have all my HP devices showing up in that app
Thank you in advance

1 REPLY 1

‎11-25-2020 01:20 PM

HP Recommended

@Albuss

 

I reviewed your post and I understand that you are facing issues with the HP support assistant.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall HP support assistant from your computer and then download and install it from the below link.

 

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

 

Here is how it is done.

 

  1. Open the Start menu.
  2. Click Settings.
  3. Click System on the Settings menu.
  4. Select Apps & features from the left pane.
  5. Select an app you wish to uninstall.
  6. Click the Uninstall button that appears.
  7. Click the Uninstall pop-up button to confirm.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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