Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Unable to connect to HP services through HP Support Assistant app for WIndows 10

HP Recommended
HP Pavilion 15 au021nl
Microsoft Windows 10 (64-bit)

Hi, I'm having some issues with the HP Support Assistant application. In particular, I am not able to connect through the in-app form even though the same credentials normally work online (e.g. if I connect to HP though web browser). Now, I have 2 accounts with HP: one personal and another istitutional. I also signed up for a third account, an HPE one, thinking it was needed too. Unfortunately, it doesn't work.

I read a discussion (here at but the solution does not apply to me. In particular, I just performed a clean install of Windows 10 through the USB Media Creation tool and I don't think this is related to the issue. Moreover, I had the Support Assistant application before and it did not worked either. There actually was a time in which I was able to connect to the service through the app, but I don't remember how long ago.
How can I solve my issue? I need to have all my HP devices showing up in that app
Thank you in advance

HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,603
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that you are facing issues with the HP support assistant.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you uninstall HP support assistant from your computer and then download and install it from the below link.


Here is how it is done.


  1. Open the Start menu.
  2. Click Settings.
  3. Click System on the Settings menu.
  4. Select Apps & features from the left pane.
  5. Select an app you wish to uninstall.
  6. Click the Uninstall button that appears.
  7. Click the Uninstall pop-up button to confirm.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation