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‎02-04-2017 10:11 AM

HP Recommended
Product: HP Pavilion 15-au181sa
Operating System: Microsoft Windows 10 (64-bit)

I have gotten a new laptop and can't download anything. I tried to install Google chrome but it just says it's downloading for hours and nothing happens. When I tried to install iTunes it said installation was interrupted multiple times and that an error occurred when installing.

I have tried temporarily disabling mcafee live safe scans but it still isn't working? Is there anything else I can do?

47 people had the same question
8 REPLIES 8

‎02-04-2017 10:16 AM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

By any chance, are you using MicroSoft Edge as your browser?  There are numerous posts on the Forum from users having lots of issues just like yours.

 

Windows 10 PC's also come with Internet Explorer installed.  Tap the Windows icon, the scroll down the list of All Apps until you see "Windows Accessories".  In this folder you'll find Internet Explorer.

 

Open it, and then try to download Chrome.

 

Let us know if this helps!

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
1 person found this reply helpful
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‎02-04-2017 10:55 AM

HP Recommended

I tried to download with internet explorer but its still the same. After the message to make changes to the computer the screen on internet explorer says thank you for downloading google chrome but the small 'downloading window' stays open and just stays on downloading for ages.

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‎02-04-2017 12:20 PM

HP Recommended

@maireadodea

 

There are additional problems with trying to download stuff in Win10.  

 

See if this thread helps:  http://www.thewindowsclub.com/bypass-smartscreen-filter-ie-edge

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎02-07-2017 03:54 AM

HP Recommended

It worked, thank you very much!

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‎02-07-2017 09:01 AM

HP Recommended

Glad to see you got it working, so please click the thumbs-up icon on the thread that provided you the correct solution so that we know what worked.  thanks



I am a volunteer and I do not work for, nor represent, HP
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‎07-14-2019 12:35 AM

HP Recommended

Chrome successfully downloaded however i can not get anything else to download. This includes the microsoft store, facebook, instagram, etc. When I click on the app icon, they say downloading but never download. I don't know what to do. Please help!

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‎11-23-2019 01:28 AM

HP Recommended

i have google chrome

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‎11-23-2019 01:32 AM

HP Recommended

i try to download simple file ,,no chance just flashing so fast

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