Unable to find mouse driver for window 11 version 23H2

[Irfan1bv]

Mouse driver is missing touchpad mouse is not working 

driver i s missing in window 11 version 23H2

[Sneha_01]

Hi @Irfan1bv 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your touchpad mouse is not working on Windows 11 version 23H2 and the driver is missing, here are some steps you can take to resolve the issue:

Update Windows:

• Make sure your Windows 11 is fully updated. Go to Settings > Windows Update and check for updates.

Check Device Manager:

• Right-click on the Start button and select Device Manager.
• Look for "Mice and other pointing devices" and see if there’s a yellow exclamation mark next to your touchpad. If there is, right-click it and select Update driver.
• Choose Search automatically for drivers.

Install Touchpad Drivers:

• Download the latest touchpad driver compatible with Windows 11.

Uninstall and Reinstall Touchpad Drivers:

• In Device Manager, right-click your touchpad device and select Uninstall device. Make sure to check the option to delete the driver software.
• Restart your laptop. Windows should attempt to reinstall the driver automatically.

Run Hardware Troubleshooter:

• Open Settings > System > Troubleshoot > Other troubleshooters.
• Run the Hardware and Devices troubleshooter to detect and fix issues.

Check BIOS Settings:

Use External Mouse:

• If possible, connect an external USB mouse. This can help you navigate and install any drivers needed for the touchpad.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Irfan1bv]

I try above all steps but still not working

does window 11  23h2 version driver is updated for  model number -Pavilion x360 Convertible 14-dy1010TU

i have check  hp website there is no support for 23h2  

please provide solution 

[Sneha_01]

Hi @Irfan1bv 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support