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‎02-21-2020 04:46 AM

HP Recommended
Product: HP Zbook 14 G%
Operating System: Microsoft Windows 10 (64-bit)

The computer is unable to initialize HP Sure Click, I have removed it but before trying to reinstall, will this even work?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2020 05:12 AM

HP Recommended

@PortEllen 

Hello,

In order to resolve this issue, perform the following steps:
  1. Allow the computer to stay connected to the Internet for a sufficient time to download and install related updates.
    NOTE: The update can possibly take an hour or more.
  2. Download and install the latest version of HP Sure Click bellow:
    https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99441.exe
  3. For more information, see HP Sure Click Help. 

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-21-2020 05:12 AM

HP Recommended

@PortEllen 

Hello,

In order to resolve this issue, perform the following steps:
  1. Allow the computer to stay connected to the Internet for a sufficient time to download and install related updates.
    NOTE: The update can possibly take an hour or more.
  2. Download and install the latest version of HP Sure Click bellow:
    https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99441.exe
  3. For more information, see HP Sure Click Help. 

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎02-21-2020 07:45 AM

HP Recommended

Finally after 2-1/2 hours waiting, it finally gave the green tick, many thinks for your help, and next time I will have a bit more  patience. Though the software was out of date.

Was this reply helpful? Yes No

‎02-21-2020 08:06 AM - edited ‎02-21-2020 08:07 AM

HP Recommended

@PortEllen 

Thanks for your return,

 

Did you solve the issue?

If so, thank you to close the topic by clicking on 'Accept as solution' at the bottom of my previous message.

 

I welcome you to the English HP community support.

 

Do not hesitate to contact us if needed

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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