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‎07-17-2025 05:51 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)
Operating System: Microsoft Windows 11

For some reason, I've been unable to install the most recent Windows update: 2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5062553)

I repeatedly get this error message: "Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)"

I've tried on and off for around 6 weeks now, and no luck.  I've not had the issue before.  I've tried installing it manually from Microsoft's site and that doesn't work either.  I've tried various tips to scan for errors, health checks, etc. but nothing makes a difference.  Security updates are fine, so it's not a Windows update per se.  Just this particular update.

Is there a known problem?  Thanks!

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