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‎05-21-2020 01:47 AM - edited ‎05-21-2020 01:58 AM

HP Recommended
Product: Envy 4-1025tx
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

I have been trying to install the display drivers necessary for my HP Envy 4-1025tx Notebook. The laptop is supposed to switch between the Radeon HD 7670M graphics card and the Intel (R) HD Graphics family integrated graphics. When I tried to download the drivers from this support page though

https://support.hp.com/in-en/drivers/selfservice/hp-envy-sleekbook-4-1000/5269342/model/5265834

 

It does not work! It says I don't meet the minimum requirements to install the intel driver (which is bogus because this is an hp laptop specifically designed with this intel integrated graphics) and when I install the AMD driver, blue screen occurs with atkmpg.sys  like errors for some reason.

 

Can anyone help me out?

 

I have also tried installing an earlier version of the drivers from the support page as well just in case, but that didn't work. I also know my system is a 64 bit system and have tried both the 32 bit and 64 bit driver downloads to see if one of them would work. No success.

2 REPLIES 2

‎05-21-2020 03:04 AM

HP Recommended

You might try first to install chipset drivers, restart and try again with video drivers.
If that doesn't work try to install HP support software which might automatically search for all the drivers for your laptop.

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‎05-26-2020 08:11 AM

HP Recommended

All of this I had tried already but could not solve the problem.

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