Unable to install the HP Coolsense

[Lanxuecha]

Hello,

I have just purchased a new HP Envy x360 a few days ago. I was able to use the coolsense at the beginning. However, yesterday after I have upgraded the BIOS and a list of windows update, I realised that I can no longer launch the coolsense. 

I tried to uninstall, redownloaded and reinstall the coolsense again,  however, I kept on receiving the error messages:

 

Does anyone know how to fix this problem please?  I would be so much appreciated if I can solve this problem and install the coolsense correctly. 

Thank you!

[KrazyToad]

@Lanxuecha

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

May I know how did you install the HP Cool Sense? Did you download it from our HP Website?

Try downloading the HP Cool Sense Technology from this Link: ftp://ftp.hp.com/pub/softpaq/sp65001-65500/sp65424.exe 

If the issue persists, please uninstall the HP Cool sense once again and create a new User Account.

Log into the new User Account and then download the HP Cool Sense from this Link: https://support.hp.com/us-en/drivers

Steps to create new user account: 

• • Select the Start  button, then select Settings  > Accounts  > Family & other users > Add someone else to this PC. (Depending on your edition of Windows 10, you may see Other users instead of Family & other users.)

  • At the bottom of the page, select I don’t have this person’s sign-in information, and at the bottom of the next page, select Add a user without a Microsoft account.

  • Enter a user name, password, password hint, and then select Next. Note: If you’re using Windows 10, version 1803 and later, you can add security questions—instead of a hint—to your local account to help you reset your password in case you forget it. 

• To make the new account an administrator account, select Start  > Settings  > Accounts  > Family & other users (or Other users, if you're using Windows 10 Enterprise), and select Change account type. Under Account type, select Administrator > OK. Restart your device and sign in with the new administrator account. 

Keep me posted how it goes

Thank you and have a great day 😊

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