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- HP Community
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- Notebook Software and How To Questions
- Unable to retrieve the driver for your printer

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03-19-2018 03:11 PM
I tried to download the drivers for my HP Deskjet 4625 printer from support.hp.com and received the message "We were unable to retrieve the list of drivers for your product"
I do not have an adblocker and my Windows firewall is set to allow Chrome access. Any suggestions?
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03-19-2018 03:41 PM
Here is the Full Feature Software and Drivers
If that will not work on your computer, try a different PC and download to a flash drive. Then run the driver install from the flash drive on the problem PC.
I'm not an HP employee.
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03-19-2018 03:41 PM
Here is the Full Feature Software and Drivers
If that will not work on your computer, try a different PC and download to a flash drive. Then run the driver install from the flash drive on the problem PC.
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.