• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-19-2018 03:11 PM

HP Recommended
Product: HP deskjet advantage 4625
Operating System: Microsoft Windows 7 (32-bit)

I tried to download the drivers for my HP Deskjet 4625 printer from support.hp.com and received the message "We were unable to retrieve the list of drivers for your product"

I do not have an adblocker and my Windows firewall is set to allow Chrome access. Any suggestions?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2018 03:41 PM

HP Recommended

Here is the Full Feature Software and Drivers

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-ink-advantage-4620-e-all-in-on...

DJ4620_1315-1.exe 

 

If that will not work on your computer, try a different PC and download to a flash drive.  Then run the driver install from the flash drive on the problem PC.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-19-2018 03:41 PM

HP Recommended

Here is the Full Feature Software and Drivers

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-ink-advantage-4620-e-all-in-on...

DJ4620_1315-1.exe 

 

If that will not work on your computer, try a different PC and download to a flash drive.  Then run the driver install from the flash drive on the problem PC.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.