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‎09-17-2023 10:09 AM

HP Recommended
Product: Envy 6458e

I purchased my HP Envy 6458e printer a few weeks ago, and it says it comes with 6 months of instant ink subscription when I activate HP+. However, when I tried to set up the printer with HP+, it kept showing "cannot obtain printer detail" while the printer is connected to the wifi and capable of printing. 

What's worse is when I try to get customer service support, HP system both online and through the phone shows the serial number of the printer as invalid, while I purchased the printer brand new from Sam's and it is 100% legit.

This is super frustrating and I don't know how to get technical support in this situation, wish I could get some advice here.

 

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1 REPLY 1

‎09-20-2023 11:45 AM

HP Recommended

Hi @SampsonQian,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with setting up your HP+ account.

 

Kindly refer to the steps on this link and let me know if that helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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