Unable to start laptop - Unsurported Boot Volume

[David_s7]

Yesterday my son brought his laptop to me - unable to boot - blue screen.   Automatic repair fails to repair, and there are no restore points.

i opened the troubleshoot section and tried every option - there is no option to 'reset pc'.      After researching, on your website i run all available tests.     The Drive is ok ( 18% wear ).   For the Battery check, it says it is very weak ( 71% ), which may or may not be related. 

However, an error which does show is ' Unmountable Boot Volume'.       I used the option to reset Bios defaults, but this did not help.       

i then created a new w10 installation usb boot, but without a drive this would not install.

i suspect that all our data is there, i just need to remount the drive.     Using the troubleshoot option looking in cmd box, and diskpart utility, i could see the disk, i could see the partitions however the main drive did not have 'boot' as a status ( not sure if it needed to ).

This is my question.      How can i remount my drive ?     

product HP PAVILION 15-EH1013NA TOUCHSCREEN LAPTOP

Many Thanks

[ub6424]

Hello @David_s7 

Sorry to hear that you are having problems ...

To help you I just need to know the full product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

Kind regards

[David_s7]

Hi - thank you for your prompt reply.    The PN given to me by the testing procedures was         6TC73EA#ABU

bios is F.34

[ub6424]

Hello @David_s7

(1) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 6TC73EA#ABU

(2) Please report back

[David_s7]

Hi

Thanks.   i will give this another go.    I did try and generate a W10 boot/install usb from windows site but due to the unmounted drive, it could not find anywhere to install.

i will follow your link as it will be better to generate and use HP recovery tool.

i will report back as soon as i have any further information.

[David_s7]

Hi   -    i logged onto another laptop that has Windows 11 and searched for HP removal tool from Microsoft.    I downloaded and generated a USB boot.    Unfortunately i received the following 2 errors and then the laptop switched off.

i will try once again using a w10 desktop.        is there a dos command that i can run from the troubkleshooting command prompt that will correct the boot volume or make it mountable again.     i will rebuild a W10 recovery USB and see if that works.

[David_s7]

Hi - i attempted to create a w10 usb recovery which failed to create with error 

it is a 32gb usb and at the time of the error only 11 was being used.      i will reformat and try once more.

[David_s7]

HI - sorry, but i reformatted the usb and this time the recovery build was complete.    i changed the laptop to boot from usb, and received the same error.

the disk and partitions are there - how can i make them visible to use the recovery process.

if i make them visible then i may not need recovery.

[ub6424]

Hello @David_s7

There is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[David_s7]

Hi - ok , here are a number of pictures taken during the tests.        I also tried an option during the test where i selected  'loop' instead of once.   Unfortunately this run for nearly 3 hours and i had to switch the laptop off as ;esc; or 'key' could not interrupt the process.     i have also shown volume details.         Blue screen with error test.    and finally the hard drive test.      i believe the laptop knows the drive is there, and still contains my data, but it can not locate a drive identified as a boot drive.  which i why i received an 'unmountable boot volume' error.