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‎01-09-2023 11:19 AM

HP Recommended

Hello @David_s7 

 

DST is drive self test. This means that the seek, read and write operations can no longer be performed reliably due to technical errors. 

 

Recommendation and solution

 

The hard disk urgently needs to be replaced ! A later access to the hard disk via a SATA-to-USB adapter is still possible. However, it cannot be guaranteed that you can access all data.

 

Windows operating system must be installed on new hard drive using HP Cloud Recovery or Official Setup from Microsoft

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

Kind regards

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‎01-19-2023 05:45 AM

HP Recommended

Hello -  many thanks for your reply, and I have followed your recommendation.   I have installed a new drive and the laptop started OS recovery without the need for a USB boot .      Windows has been re-installed and the laptop is functioning again.

 

Thank you once again for your assistance during this process.

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‎01-19-2023 09:14 AM

HP Recommended

Hello @David_s7 

The pleasure is mine !

Kind regards

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