Unable to switch on the laptop

[Divya12]

Hi, I am unable to switch on the laptop and it just boots up and shows the login screen but I cannot enter password, it automatically enters few alphabets as password and gets stuck.. please advise

[Jeet_singh]

@Divya12,

Thank you for posting your query on HP Community,

Have you tried to check if any of the key is stuck. 

Let's try these steps here: 

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Let me know how it goes for further assistance. 

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