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CraigHumphrey
Level 1
8 4 0 0
Message 1 of 2
211
Flag Post

Unable to uninstall HP software after moving HD to a new PC

HP Recommended
Pavilion dv6 Notebook
Microsoft Windows Server 2019

Just his the same problem as THIS GUY.

 

I'd been running my Windows Server 2016 Standard (with Essentials addon) on my old HP Pavilion DV6 notebook for a few years after the previous hardware failed.

 

Finally got my hands on a replacement Dell desktop, swapped the HD over and updated all the drivers to include the Dell hardware.

 

Now I'm stuck, trying to remove the old HP software/drivers.

 

Both HP 3D DriveGuard and HP Software Framework are unable to uninstall, as they both report "This Software is not supported on this system."

 

Is there a way to run the uninstaller, without it checking the hardware?

 

BTW I also upgraded to Windows Server 2019 (in-place), which I must admit, looking back, it's a misstake - 2016 + Essentials, is better...

1 REPLY 1
banhien
Level 20
Level 20
100,111 39,151 13,003 27,327
Message 2 of 2
Flag Post
HP Recommended

@CraigHumphrey

 

>>> Both HP 3D DriveGuard and HP Software Framework are unable to uninstall, as they both report "This Software is not supported on this system."

 

No they won't work. Those HP software for HP laptops WON'T work on Dell desktop - Full stop.  HP 3D DriveGuard software only work on HP laptops (not all of them), it won't work on HP desktops.

 

Regards.

 

Regards.

BH
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