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‎07-25-2022 09:17 PM

HP Recommended
Product: HP ENVY x360 - m6-aq003dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I haven't been able to run updates since 5/2020.  Every time I try to "check for updates," I get the message "You're device is missing important security and quality fixes."  I've tried the following without any luck: using the update troubleshooter, running Windows 10 Update Assistant (got error code 0x80070652), ran HP Performance Tune Up Check (stopped at 61% during system file check), ran HP Operating System Check (nothing came up), and tried updating BIOS using device manager (found that “best drivers for device are already installed”), but then supposedly was able to update BIOS using HP Support Assistant.  I'd appreciate any tips, or suggestions.  Thanks!

Category:
3 REPLIES 3

‎07-26-2022 04:49 AM

HP Recommended

Hello @TPJohnst 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎07-26-2022 05:40 PM

HP Recommended

Hello @Ub6424,

 

Thank you for the response, suggestions, and resources.  I ran the test as outlined in the YouTube video and no issues were found.

 

Please let me know if you have any other suggestions.

 

Thank you.

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‎07-26-2022 06:00 PM

HP Recommended

Hello @TPJohnst 

 

(1) Main problem

Quote:" Windows 10, version 1909 will reach the end of servicing on May 11, 2021 "

https://docs.microsoft.com/en-us/lifecycle/announcements/windows-10-1909-end-of-servicing

 

(2) Backup all important documents/pictures/videos/... to external USB hard disk !

 

(3) I recommend a new installation of Windows 10   21H1

Use the official Microsoft method:

 

https://www.microsoft.com/en-us/software-download/windows10

Click [ Download Now ] below <Create Windows 10 installation media>

 

(4) After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers/laptops

 

(5) Please report your results

 

Feel free to get back to me if you need further assistance

 

 

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