-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Unable to update past Windows 10 Home Version 1909

Create an account on the HP Community to personalize your profile and ask a question
07-25-2022 09:17 PM
I haven't been able to run updates since 5/2020. Every time I try to "check for updates," I get the message "You're device is missing important security and quality fixes." I've tried the following without any luck: using the update troubleshooter, running Windows 10 Update Assistant (got error code 0x80070652), ran HP Performance Tune Up Check (stopped at 61% during system file check), ran HP Operating System Check (nothing came up), and tried updating BIOS using device manager (found that “best drivers for device are already installed”), but then supposedly was able to update BIOS using HP Support Assistant. I'd appreciate any tips, or suggestions. Thanks!
07-26-2022 04:49 AM
Hello @TPJohnst
Sorry to hear that you are having problems ... and I would like to help you.
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
https://support.hp.com/us-en/document/c04499777
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results
07-26-2022 05:40 PM
Hello @Ub6424,
Thank you for the response, suggestions, and resources. I ran the test as outlined in the YouTube video and no issues were found.
Please let me know if you have any other suggestions.
Thank you.
07-26-2022 06:00 PM
Hello @TPJohnst
(1) Main problem
Quote:" Windows 10, version 1909 will reach the end of servicing on May 11, 2021 "
https://docs.microsoft.com/en-us/lifecycle/announcements/windows-10-1909-end-of-servicing
(2) Backup all important documents/pictures/videos/... to external USB hard disk !
(3) I recommend a new installation of Windows 10 21H1
Use the official Microsoft method:
https://www.microsoft.com/en-us/software-download/windows10
Click [ Download Now ] below <Create Windows 10 installation media>
(4) After installation is done, download and install HP drivers
https://support.hp.com/us-en/drivers/laptops
(5) Please report your results
Feel free to get back to me if you need further assistance