Unable to use camera installed

[viveksharma]

Unable to use Webcam installed in HP Laptop

[Raj_05]

Hi @viveksharma,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble using the webcam on your HP 14-inch Laptop PC, here are some steps to troubleshoot and resolve the issue.

Check Privacy Settings:

• Go to Settings > Privacy > Camera.
• Make sure the toggle for "Allow apps to access your camera" is turned on.
• Scroll down and ensure the app you're trying to use has camera access enabled.

Check Camera Access for Individual Apps:

• In the Camera settings, make sure that the app you're using (e.g., Zoom, Skype, Microsoft Teams) has permission to access the camera.

Update Camera Driver:

• Press Windows + X and select Device Manager.
• Expand the Cameras section.
• Right-click on your webcam and choose Update driver.
• Select Search automatically for updated driver software.

Reinstall the Camera Driver:

• In Device Manager, right-click on the webcam and select Uninstall device.
• Restart your laptop; Windows should reinstall the driver automatically.

Run the Windows Camera Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Find and run the Camera troubleshooter.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any available updates.

Test the Camera:

• Open the Camera app (search for it in the Start menu) to see if the webcam is working.

Check for Third-Party Security Software:

• Some antivirus or privacy protection software may block the camera. Ensure that your security software is not restricting access.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support