Uninstall DigitalPersona Pro

[mariela6]

While upgrading to Windows 10 from Windows 7 the upgrade downloaded and then while going through it's "Preparing For Installation" phase it stopped and told me I had to uninstall HP ProtectTools Security Manager because it wasn't compatible with Windows 10. So I uninstalled HP ProtectTools Security Manager but I think I didn't do it in the right order because "Preparing For Installation" said I now had to uninstall DigitalPersonna Pro but when I looked for it I couldn't find it anywhere.

What can I do know?

Thank you.

Best regards

[A_Gayathri]

Hi @mariela6,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

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