Uninstall HP PC Hardware Diagnostics UEFI v10.1.0.0

[Egonlesuppoh]

Unable to Uninstall the latest version of "HP PC Hardware Diagnostics UEFI – v10.1.0.0" after not supporting/working in my 'HP Notebook 15-bw0xx series' AMD Processor laptop.  I installed it bcz I want to upgrade it from the "HP PC Hardware Diagnostics UEFI Version: 7.6.2.0 Rev. A", for Operating systems: Windows 10(64-bit), Win10 1901, Win10 1909, Release date: Jun 12, 2020, File name: sp104365.exe (42.7 MB)" downloaded from official HP Driver & support website.

                                            Exact Detail: After installing v10.1.0.0, Restarting PC, F2 continuous pressed then the Diagnostics window shows that:

                                           Version 1.24.0.0 - BIOS

For more information, please visit: www.hp.com/go/techcenter/PCDiags.

                                               [Memory Test]

                                               [Hard Drive Check]

                                               [Language]

                                               [Exit]

Big confusion bcz it should show many/new types of testing options not just 2. Thus, I think v10.1.0.0 only supports new PCs/Desktops only & will never support old Notebook or, Other Laptop/Desktop computers. Now, trying my best to uninstall it to install back v7.6.2.0 Rev. A, which was shown properly in Diagnostics windows with many testing options.

HP can provide latest HP PC Hardware Diagnostics UEFI and BIOS software for OLD BUILD PCs, for years thinking about multiple level worldwide Customers as welfare. Bcz these 2 software's purposes are to test PCs out of Operating system during Booting/Restarting. Thanks:

[Raj_05]

Hi @Egonlesuppoh,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're having trouble uninstalling the latest version of "HP PC Hardware Diagnostics UEFI" from your HP Notebook and it's not working as expected, you can try the following steps to remove it:

Use Windows Uninstall Feature:

• Open the Windows Start menu.
• Type "Add or Remove Programs" and select it from the search results.
• Scroll down the list of installed programs to find "HP PC Hardware Diagnostics UEFI – v10.1.0.0."
• Click on it and select "Uninstall."

HP Diagnostics UEFI Removal Tool: HP sometimes provides a specific removal tool for their software. Check the HP website or your laptop's support page for a dedicated uninstaller for HP Diagnostics UEFI. Download and run this tool to remove the software.

Using the Command Prompt:

• Press Win + X and choose "Windows Terminal (Admin)" or "Command Prompt (Admin)" depending on your Windows version.
• Type the following command and press Enter:

wmic product where "name like 'HP PC Hardware Diagnostics UEFI%'" call uninstall

• This command should find and uninstall the program.

Safe Mode Uninstallation: Sometimes, certain programs are stubborn to uninstall. You can try uninstalling it in Safe Mode, which ensures minimal interference from other running processes.

• Restart your computer and repeatedly press the F8 or Shift + F8 key during boot (or use whichever key your system uses to access Safe Mode).
• In Safe Mode, try uninstalling the program using the methods mentioned above.

Manual Removal (Advanced): WARNING: This should only be attempted if you're comfortable with advanced system changes.

• Navigate to C:\Program Files\HP\HP PC Hardware Diagnostics\ and delete the folder if it exists.
• You might also need to check the Registry for any leftover entries. Press Win + R, type regedit, and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\HP. Delete the "HP PC Hardware Diagnostics" folder if it exists.

After attempting one or more of these methods, restart your computer. The software should be completely removed. However, be cautious when making changes to your system, especially in the Registry.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support