Create an account on the HP Community to personalize your profile and ask a question
11-04-2022 02:05 AM
I am trying to uninstall HP Wolf Security but get an error stating:
Uninstall of active HP Wolf Security not supported while other versions are installed. Please uninstall other versions first.
This is a brand-new laptop; I don't believe there are any other versions.
Can anyone help please?
Solved! Go to Solution.
01-28-2023 01:47 PM
The resolution that worked for me was to open regedit to locate
Under "vSentry" Multiple versions of Wolf will be listed
Modify each older version with "old" in front of the version
But leave the newest entry alone
Then the control panel uninstall works properly for "HP Wolf Security"
02-03-2023 06:27 PM
The source of the problem is "Hp Security Update Service" which auto applies Wolf Updates
If one attempts to uninstall HP Security Update Service or HP Wolf Security - Console, a different error appears
The specific order of uninstall matters:
1st: HP Wolf Security
3rd: HP Wolf Security - Console
4th: HP Security Update Service
5th: Reboot Windows
After the reboot, the "Bromium" registry key is fully removed thus my earlier registry tweaks for "old" are removed too
I hope others find my solution helpful as I feel bad for those performing a windows clean install to resolve
Didn't find what you were looking for? Ask the community