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Microsoft Windows 10 (64-bit)

And now it does not show up in my list of installed programs.

 

There is another version of this,  sp81920, dont know if I should install that but when I tried to install 81142 a 2nd time it said it was on there but I dont see it in my list when I go to "uninstall"  , is there a way to see what you have without going to uninstall, by the way?

 

What do I do?

1 REPLY 1
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@Libertas

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out,

 

As I understand you have an error with the HP 3d drive guard in win 10,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you install the Softpaq/update released for your device?

 

If not, I recommend you try downloading them one after the other to check which works: 
 
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71708.exe 
http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe 
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe 
  

Here's the latest version of the 3D drive guard software: 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped. 

  

Click here to download and install (sp77869)

If the issue persists: Click here for more information.

 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

Riddle_Decipher
I am an HP Employee


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