Uninstalled mouse driver

[putri57]

Hey I have a windows 11 pro. I have been in contact with IT a couple times because my touchpad has been completely unresponsive for 2 weeks now. I have uninstalled and reinstalled the drivers multiple times. However I think that now the driver was completely deleted. So I am asking if there is a way to install that driver. (a box was accidentally checked before uninstalling it and restarting the computer so apparently that permanently deleted the mouse driver.). I was told to contact the manufacturers to get the mouse driver reinstalled. Please assist if you can. 

[Rachel571]

Hi @putri57,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

let's try a couple of steps to see if we can resolve the issue or locate the correct driver for your touchpad.

Method 1: Windows Update

First, let's ensure your system is up to date, as Windows Update can sometimes provide the necessary drivers for your hardware.

1. Press the Windows key and type "Check for updates".
2. Click on Check for updates in the search results.
3. Allow Windows to check for updates and install any available ones. This might include drivers for your touchpad.

Method 2: HP Support Website

You can directly download the touchpad driver for your specific model from the HP Support website. Here's how:

1. Go to the HP Support website.
2. Enter your product name (HP Pavilion x360 14m-Dy0000) or the product number (23S37AV) in the search box.
3. Navigate to the Software and Drivers section.
4. Select your operating system version (Windows 11 Pro).
5. Look for the touchpad driver under the list of drivers available for download. It might be listed under a category related to "Driver-Keyboard, Mouse and Input Devices" or similar.
6. Download and install the driver.

Method 3: Device Manager

Since you mentioned the driver might have been permanently deleted, let's try to reinstall it via Device Manager.

1. Press the Windows key + X and select Device Manager.
2. Look for the touchpad device; it might be under "Mice and other pointing devices" or an "Unknown device" if the driver is completely missing.
3. Right-click on it and select Update driver.
4. Choose Search automatically for updated driver software.
5. If Windows finds a driver, it will install it. Follow any additional prompts.

Method 4: HP Support Assistant

HP provides an application called HP Support Assistant that can automatically find and install drivers for your device.

1. If you don't have HP Support Assistant, download it from the HP website.
2. Install and open the application.
3. Follow the prompts to check for updates and messages. It should automatically find and offer to install missing drivers, including the touchpad driver.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[putri57]

Hey Rachel, 

Hp support assistant for some reason does not have the version of my OS as an option in drivers. I have windows 11 version 23h2, however it only offers windows 11 and windows 11 version 21H2 as OS versions. I tried all the other options and none of them worked. I would really appreciate further help. Thank you! 

[Gaya1239]

Hi @putri57,

Welcome to the HP Support Community

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!