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‎02-07-2021 12:50 PM

HP Recommended
Product: hp elitebook 2560p
Operating System: Microsoft Windows 10 (64-bit)

Hello,  I noticed there is an Unknown Device located on PCI express root complex. I am unable to update it, and solutions to similar issues found on several forums including the solution with the drivers sp92856 from here  does not work for me. I would appreciate any help 

vldmo_0-1612727176121.png

 

 Below are some further details.

 

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

Device path value : ACPI\HPQ0004\3&B1BFB68&0

 

Thank you!

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-07-2021 12:56 PM

HP Recommended

Hi:

 

You need this driver for that device.

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

View solution in original post

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3 REPLIES 3

‎02-07-2021 12:56 PM

HP Recommended

Hi:

 

You need this driver for that device.

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

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‎02-07-2021 01:02 PM

HP Recommended

WOW, thank you so much!  It works.

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‎02-07-2021 01:03 PM

HP Recommended

You're very welcome.

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