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Locked

‎06-24-2024 10:49 PM

HP Recommended
Product: HP Envy x360 14 inch 2-in-1 Laptop PC 16-ad0000 (8Z967AV)
Operating System: Microsoft Windows 10 (64-bit)

I Just got a new laptop and installed windows 10 pro on it. After going into device manager, I found a unknown device but couldn't find the driver for it. 

 

Here are some screenshots of the problem

If anyone can help me find the driver, I would really appreciate it!  Thank you!

Capture.PNGCapture2.PNG

Caleb
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2024 06:57 AM

HP Recommended

You may have to do without.

 

Your notebook is not supported for W11 and looking at this discussion I found, someone else had the same issue and it was unresolvable.

 

Unknown device ACPI\MSFT0200 in Windows 10 Pro - Framework Laptop 13 - Framework Community

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎06-25-2024 06:57 AM

HP Recommended

You may have to do without.

 

Your notebook is not supported for W11 and looking at this discussion I found, someone else had the same issue and it was unresolvable.

 

Unknown device ACPI\MSFT0200 in Windows 10 Pro - Framework Laptop 13 - Framework Community

1 person found this reply helpful
Was this reply helpful? Yes No
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