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‎01-28-2019 02:05 PM

HP Recommended
Product: HP Laptop 15-db0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

After some updates I noticed there is an Unknown Device located on PCI express root complex. I am unable to update it, and solutions to similar issues found on several forums do not work. I would appreciate any help 🙂 Below are some further details.

 

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.


Details: ACPI\SMB0001\3&2411E6FE&1

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2019 02:28 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92836.exe

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎01-28-2019 02:28 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92836.exe

1 person found this reply helpful
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‎01-28-2019 04:56 PM

HP Recommended

Thank you. It seems it worked 🙂

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‎01-28-2019 05:38 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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