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‎04-03-2019 06:14 PM

HP Recommended
Product: hp 15 notebook
Operating System: Microsoft Windows 10 (64-bit)

have a external hard drive connected. Last week was working fine. Now this external hard drive does not showup on my laptop. On device manager under USB Unkown USB device. (device descriptor request failed) code 43. How do I fix

2 people had the same question
1 REPLY 1

‎04-04-2019 06:21 PM

HP Recommended

@Tiger37

 

Welcome to HP support community.

 

Did you connect any other device in that post and check if that works?

 

Meanwhile:

You can refer steps mentioned for error code 43 in this HP document for more troubleshooting steps:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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