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‎01-24-2022 06:09 PM

HP Recommended
Product: HP 245 G5 Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hey!,

 

I recently reinstalled Windows 10 21H1, since the HDD failed and I had to buy a new one. After this, everything has been working fine, but I noticed that there's a missing driver: ACPI\SMB0001\2&DABA3FF&0 with ID *SMB0001.

I checked in DevID  and it says that it is an ELAN SMBus Driver, but it only shows a Windows 8.1 x64 option to download. What can I do to find this missing driver?

 

P.S.: HP Support Assistant doesn't show any missing drivers.

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2022 06:47 PM

HP Recommended

Hi:

 

You need this W10 driver for that device...

 

This package provides the driver that enables the ELAN Touchpad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp83501-84000/sp83881.exe 

View solution in original post

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3 REPLIES 3

‎01-24-2022 06:47 PM

HP Recommended

Hi:

 

You need this W10 driver for that device...

 

This package provides the driver that enables the ELAN Touchpad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp83501-84000/sp83881.exe 

1 person found this reply helpful
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‎01-29-2022 01:09 AM

HP Recommended

Thank you so much! I don't know why the HP Support Assistant nor the HP Drivers page couldn't find it. Anyway, thanks again.

 

Btw, is it necessary to ask here to obtain the drivers? Or is there any website where we can retrieve them? (apart from the HP Dashboard)

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‎01-29-2022 06:28 AM

HP Recommended

You're very welcome.

 

You can find the drivers you need for your notebook at the link below...

 

Notebook HP 245 G5 Descargas de software y controladores | Soporte al cliente de HP®

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