• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
<Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-28-2023 04:43 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

II have an unknown device driver which may be interfering with feature updates in windows 10.  It is ACPI\ASD0001\2&DABA3FF&0.  Itis on an HP 15-G023CL laptop.  Is it HP's?  Any suggestions would be appreciated.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2023 06:29 PM

HP Recommended

Hi:

 

I have zipped up and attached the driver you need for that device, below.

 

To install, download and unzip the file to its folder.   Do not do anything with the files in the folder.

 

Go to the device manager and click on the ASD device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

View solution in original post

AMD ASD W10-W8.1.zip
1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎02-28-2023 06:29 PM

HP Recommended

Hi:

 

I have zipped up and attached the driver you need for that device, below.

 

To install, download and unzip the file to its folder.   Do not do anything with the files in the folder.

 

Go to the device manager and click on the ASD device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

AMD ASD W10-W8.1.zip
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-28-2023 09:05 PM

HP Recommended

Thanks!  That worked.

Was this reply helpful? Yes No

‎02-28-2023 09:26 PM

HP Recommended

You're very welcome. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.