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HP Recommended
ProBook 450 G3
Microsoft Windows 7 (64-bit)

Hello,

 

I'm setting up a HP ProBook 450 G3 Win 7 64 bit laptop and I've done all the downloads via the HP software but it can't find the following device/driver:

 

Hardware IDS

 

PCI\VEN_8086&dev_9d3a&subsys_8101103c&rev_21

PCI\VEN_8086&dev_9d3a&subsys_8101103c

PCI\VEN_8086&dev_9d3a&cc_078000

PCI\VEN_8086&dev_9d3a&cc_0780

 

Does anyone know what this might be? I've tried searching out this error but the links no longer work.

 

I'm also getting an accelerometerST.exe application error (0xc000007b) at restart but reinstallling the 3D drive guard software has not solved the error.

 

Any help is greatly appreciated.

 

thank you,

APA

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi. @AC2A :  Update the 3D driveguard driver to the latest version...

 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped. 

 

ftp://ftp.hp.com/pub/softpaq/sp77501-78000/sp77869.exe

View solution in original post

6 REPLIES 6
HP Recommended

Please try this:

 

PCI\VEN_8086&DEV_9D3A:

 

ftp://ftp.hp.com/pub/softpaq/sp72501-73000/sp72884.exe

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

HP Recommended

For the unknown driver:

https://downloadcenter.intel.com/download/24896/USB-3-0-Intel-USB-3-0-Driver-for-Intel-NUC

 

Try the following DriveGuard driver version.

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_124661_1



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

Hi. @AC2A :  Update the 3D driveguard driver to the latest version...

 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped. 

 

ftp://ftp.hp.com/pub/softpaq/sp77501-78000/sp77869.exe

HP Recommended

Thanks Enrico,

The link fixed the unknown driver.

HP Recommended

Thanks Paul,

Your link fixed the driveguard after trying the others. I'm not sure why the HP updating software didn't pick this and the USB driver software up?

HP Recommended

You're very welcome.

 

Unfortunately, I don't know how the HP updating software works, so I can't answer your question.

 

I don't install any software that isn't absolutely necessary for my PC's to function.

 

I can offer you my opinion as to why it may not pick up newer drivers, and that may be due to the program only looking for the latest drivers on your PC's support page.

 

So, if HP doesn't upload the latest drivers to each model's support page, that may be why it didn't catch it.

 

I get the latest drivers from HP business notebooks that have the same hardware as the consumer notebooks, and they have a revision history tab on each driver file, which allows me to obtain the latest drivers for particular devices.

 

It's cumbersome but effective as you can see.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.