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HP Recommended
HP 255 G10 Laptop
Microsoft Windows 11

Hello, I've upgraded my Laptop from FreeDos to Win11. After installing all the drivers from the hp website i've still got some unrecognized devices in the Device Manager. 
Number 1 is the Multimedia Controller:

H-ID: PCI\VEN_1022&DEV_15E2&SUBSYS_8BA5103C&REV_01

 

Number 2 is an unknown device:

H-ID: ACPI\VEN_AMDI&DEV_0051

 

Number 3 is also an unknown device:

H-ID: ACPI\VEN_HPIC&DEV_0003

 

Does anyone have a solution for this problem?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The first device (audio controller) should have been installed by the AMD graphics driver.

 

Try manually installing the driver from the Multimedia Controller in the device manager, click on Update driver, select the 'Browse my computer for drivers' option and browse to the graphics driver file that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp#####, where ##### is the file number of the graphics driver file you ran.

 

Make sure that the Include subfolders box is checked and the driver should install.

 

The second device should be installed by the AMD Ryzen chipset drivers from the link below:

 

AMD Ryzen™ and Athlon™ Mobile (Chipset) Drivers & Support | AMD

 

The 3rd device needs this driver:

 

HP Application Enabling Software Driver

 

This package provides the HP Application Enabling Software Driver for supported computer models running a supported operating system. HP Application Enabling Software Driver is a virtual driver that offers general custom capabilities utilized among HP applications after transferring to the Microsoft Store app with HSA architecture.

 

https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148860.exe 

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

The first device (audio controller) should have been installed by the AMD graphics driver.

 

Try manually installing the driver from the Multimedia Controller in the device manager, click on Update driver, select the 'Browse my computer for drivers' option and browse to the graphics driver file that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp#####, where ##### is the file number of the graphics driver file you ran.

 

Make sure that the Include subfolders box is checked and the driver should install.

 

The second device should be installed by the AMD Ryzen chipset drivers from the link below:

 

AMD Ryzen™ and Athlon™ Mobile (Chipset) Drivers & Support | AMD

 

The 3rd device needs this driver:

 

HP Application Enabling Software Driver

 

This package provides the HP Application Enabling Software Driver for supported computer models running a supported operating system. HP Application Enabling Software Driver is a virtual driver that offers general custom capabilities utilized among HP applications after transferring to the Microsoft Store app with HSA architecture.

 

https://ftp.hp.com/pub/softpaq/sp148501-149000/sp148860.exe 

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