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‎07-25-2022 12:35 PM

HP Recommended
Product: HP Notebook - 15-db0031nr
Operating System: Microsoft Windows 10 (64-bit)

My HP Laptop is often totally unresponsive.  I do not know whether it is the HP hardware or the Microsoft components causing the slow down.  It is always a problem when using the Edge or the Chrome Browsers and  the Microsoft office programs.  When using a non Microsoft product, such as my CAD drawing program, it does not seem to be as much of an issue.

Category:
1 REPLY 1

‎07-25-2022 04:41 PM

HP Recommended

Hello @robg1948 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

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