Unstable Drive mouse Synaptics PS/2 Port touch pad HELP !!!

[GiuCann]

The Synaptics Ps / 2 touc pad mouse driver occasionally disappears.
While working on the PC scrolling no longer works.
I checked on device manager in the control panel and the device is working properly.
The red Synaptics icon no longer exists in the taskbar.
Can anyone give me some advice?

It's many Unstable

[TEJ1602]

@GiuCann, Welcome to HP Support Community!

Here are a few steps that should help get the missing synaptics tab back:

Step 1: Go to Device Manager > Mice and other pointing devices. Right-click on the Synaptics option and go to Properties.
 

 

Step 2: Go to the Driver tab and note down the Driver Version (19.5.10.75 for my laptop).

 

Step 3: Click on Update Driver.
 

 

Step 4: Click on ‘Browse my computer for driver software.

Step 5: Click on ‘Let me pick from a list of available drivers on my computer.’

Step 6: Now select a version less than the one that you noted above. In my case, it is a 19.5.10.69 version. Click Next and you will be asked to restart the PC.

Once you log in again, open Control Panel and go to Mouse settings. The Synaptics tab will be happily sitting there. Click it to modify TouchPad/ClickPad settings and you can make the necessary changes.

If none of the methods mentioned above bring back the Synaptics tab, install Synaptics app from the Microsoft store. Once installed, launch it and you will be able to modify its settings.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[GiuCann]

Thanks for your assistance.
what you said I had already tried.
Thank you anyway, but my situation has not changed.
I just wanted to know why it suddenly becomes unstable

[TEJ1602]

@GiuCann

Thanks for replying!

I would recommend you perform the hardware test. Use this link https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html?jumpid=va_desmtjyr6n

If the hardware is fine, try re-installing the OS on the computer. Refer to the link https://www.microsoft.com/en-in/software-download/windows10 ​​​​​​​ for help(This is a third-party link. Please do not click on any ad, image, download, popup or link or anywhere else as this is a third-party link meant only for viewing information).

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!