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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V6AV)

Not sure if this is the correct forum for this but I am having an issue with recurring unwanted pop up ads for McAfee and Microsoft products. These popups occur rather I am working in Microsoft office or browsing the internet on my personal laptop. I am given the option to close the ads when they pop up but there is no option for "DO NOT SHOW ME THIS AGAIN". I have even gone as far as removing McAfee from my laptop in hopes it would stop, but the ads continue. After closing an ad, it typically reappears another 10-15 minutes later. It's becoming a bit of an annoyance as they break my focus when trying to concentrate on my work and I want them to stop. Can you help me with this? 

1 REPLY 1
HP Recommended

Hi @Rodney38,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you are experiencing unwanted pop-up ads on your HP computer, here are a few steps you can take to resolve the issue.

 

  • Use an ad-blocker: There are several ad-blocker extensions available for popular web browsers such as Chrome, Firefox, and Edge. Installing one of these extensions can help prevent pop-up ads from appearing.
  • Clear your browser cache and cookies: Sometimes, pop-up ads can be caused by corrupted browser data. Clearing your browser cache and cookies can help resolve this issue.
  • Scan for malware: Malware or viruses on your computer can cause pop-up ads to appear. Use a reputable anti-malware program to scan your computer and remove any threats.
  • Disable notifications: Some websites prompt users to allow notifications. If you accidentally allowed notifications from a website that displays pop-up ads, you can disable notifications in your browser settings.
  • Update your browser: Outdated browsers can sometimes be vulnerable to adware and other unwanted programs. Make sure your browser is up-to-date to help prevent pop-up ads from appearing.
  • By following these steps, you should be able to reduce or eliminate unwanted pop-up ads on your HP computer. 

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.