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Message 1 of 2
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Flag Post

Unwanted camera icon popping up

HP Recommended
ENVY x360 15-ee0000na
Microsoft Windows 10 (64-bit)

This icon has appeared on my screen and won't go away. Touch screen doesn't work when there.  It appeared without touching the button. I have since turned the button on and off and reset laptop and it's not going away. 

 

error 2.PNG

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AlisonT101

 

I reviewed your post and I understand that you are getting the camera app icon on the screen and it is not going away.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

The webcam shutter key is located on the action key row of your keyboard. To turn off your webcam, press the webcam shutter key. To turn the webcam back on, press the shutter key again.

Webcam shutter LED

Webcam status

Webcam shutter key (light on)

LED on: The webcam is off.

Webcam shutter key (light off)

LED off: The webcam is on.

Figure : Webcam shutter key location

Webcam shutter key location

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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