• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-17-2023 10:04 AM - edited ‎04-18-2023 12:10 AM

HP Recommended
Product: HP Pavilion Notebook - 17-g121wm (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

This has been Completed -   Please Disregard this Message

 

On my supportr dashboard, one of my Systems listed has incorrect information listed i.e.Product Number and  Description..

( HP -  17 g121wm Pavilion Notebook / Ser # [Personal Information Removed] )

Actual Example:

Product number listed on dashboard is ( N8L41PA ) Should be ( N9E13UA )

Product Description listed on dashboard ( HP Spectre  x360 - 13 - 4102tu ) Should be ( HP Pavilion Notebook )

 

My question is, how do I get this changed..Thank you

 

Respectfully,

Brian

Brian S Garon
Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.