• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-12-2025 12:07 PM

HP Recommended
Product: HP 17 Laptop PC 17-c2000 (4V793AV)
Operating System: Microsoft Windows 11

Intel has an updated driver Intel® Arc™ & Iris® Xe Graphics - Windows* for my HP 17 Laptop. However, when I go to download it says that installing this graphics driver from Intel will remove customizations from your computer manufacturer (OEM). I cannot find a HP driver. Is it ok to go ahead and install.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2025 12:24 PM

HP Recommended

It should be fine as long as your notebook only has the onboard Intel graphics adapter.

 

Before you install the driver from Intel, you may want to create a system restore point so you can go back to the currently installed driver if for some reason the driver from Intel doesn't work correctly.

 

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

I've used the graphics driver from Intel on several HP and Dell notebook and desktop PCs with the Intel graphics adapter and never had a problem with it.

 

 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎02-12-2025 12:24 PM

HP Recommended

It should be fine as long as your notebook only has the onboard Intel graphics adapter.

 

Before you install the driver from Intel, you may want to create a system restore point so you can go back to the currently installed driver if for some reason the driver from Intel doesn't work correctly.

 

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

I've used the graphics driver from Intel on several HP and Dell notebook and desktop PCs with the Intel graphics adapter and never had a problem with it.

 

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-12-2025 12:57 PM

HP Recommended

Thanks Paul. Installed and working fine.

Was this reply helpful? Yes No

‎02-12-2025 01:14 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.