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dmgiansante
Level 2
7 5 1 2
Message 1 of 4
309
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Solved!

Updates

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

Hi,

 

1.  I let the HP automated driver update select and download the updates needed.  After doing so and restarting I went back to the HP site and found the same HP automated service was picking the same updates to download.  Duh,  What gives?

 

2.  Underneath the [above stated] updates were more updates.  Do I need to install 'ALL' of them too?

 

Thank You.  Dennis  dmgiansante**bleep**

1 ACCEPTED SOLUTION

Accepted Solutions
IT_WinSec
Level 15
Level 15
10,154 5,648 819 4,044
Message 2 of 4
Flag Post
HP Recommended

Hello @dmgiansante 

 

I am afraid I am not sure what you refer to (what you mean by) "HP automated driver update".

 

For HP Envy when used by an end user, there are several ways to update the drivers and BIOS when needed:

  • 1) Manually (manually downloading from HP website/servers and manually installing the packages)
  • 2) Automatic or semi-automatic - via Windows Updates or via HP Support Assistant

Here is an article about WU drivers updates -> https://support.hp.com/us-en/document/c03330139

Here is an article about HP Support Assistant -> https://support.hp.com/us-en/document/ish_3152513-2896757-16

 

 

I would recommend the following:

1) Ensure Windows is updated - this will add important drivers and firmware if needed

2) Run HP Support Assistant and manually check for updates.

 

Hope this helps.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013

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3 REPLIES 3
IT_WinSec
Level 15
Level 15
10,154 5,648 819 4,044
Message 2 of 4
Flag Post
HP Recommended

Hello @dmgiansante 

 

I am afraid I am not sure what you refer to (what you mean by) "HP automated driver update".

 

For HP Envy when used by an end user, there are several ways to update the drivers and BIOS when needed:

  • 1) Manually (manually downloading from HP website/servers and manually installing the packages)
  • 2) Automatic or semi-automatic - via Windows Updates or via HP Support Assistant

Here is an article about WU drivers updates -> https://support.hp.com/us-en/document/c03330139

Here is an article about HP Support Assistant -> https://support.hp.com/us-en/document/ish_3152513-2896757-16

 

 

I would recommend the following:

1) Ensure Windows is updated - this will add important drivers and firmware if needed

2) Run HP Support Assistant and manually check for updates.

 

Hope this helps.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013
Was this reply helpful? Yes No
dmgiansante
Author
Level 2
7 5 1 2
Message 3 of 4
Flag Post
HP Recommended

Hi,

 

Thank you for your reply. 

 

I was afraid you wouldn't understand what I was trying to describe what was happening on the HP Drivers Download page where HP does this for you if you press certain buttons offered by HP.  My HP laptop works fine with or w/o the updated drivers if they weren't installed. 

 

I'll just use the Support Assistant as you recommend and forget the HP Drivers Download page.

 

Again, thank you for your reply.

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IT_WinSec
Level 15
Level 15
10,154 5,648 819 4,044
Message 4 of 4
Flag Post
HP Recommended

You are welcome. Thank you for your reply/clarifications.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013
Was this reply helpful? Yes No
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