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‎07-11-2020 01:41 AM

HP Recommended
Product: Product: Notebook 15-Ay513tu Operating System: Microsoft Windows 10 (64-Bit)Example: Pavilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

When Windows Update says that I have a feature update to my present version 1703, either it or the Upgrade Assistant tries to download to version 2404 but finishes with the message that "this computer can't be upgraded right now, Windows will find a solution soon". Have already upgraded the BIOS and Firmware and restarted the Notebook but always no upgrade, why?

1 REPLY 1

‎07-14-2020 05:09 AM

HP Recommended

@S1earle, Welcome to the HP Support Community!

 

I understand you are having issues with the Windows upgrade. Kindly follow the steps mentioned in this document to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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