Upgrading to Windows 11 keeps failing and prompt where you can chose what to keep never appear

[Beng-A]

The Windows 11 files are downloaded and ready to install. After first intent that failed the majority of my programs and apps where gone or damaged making them impossible to start (including portable apps). I had never got prompted about what I wanted too keep on my computer. So I had to reinstall some programs to be able to use the computer, still in Windows 10. After second try computer looked the same and it says upgrade failed.

[Raj_05]

Hi @Beng-A,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having a rough time with upgrading to Windows 11. Here are a few steps to help resolve the issue.

Check Compatibility:

• Ensure your HP ENVY X360 - 13 meets all the Windows 11 system requirements. Check for TPM 2.0 and Secure Boot in the BIOS, as these are crucial for Windows 11.

Windows Update Troubleshooter:

• Run the Windows Update Troubleshooter to identify and fix any issues with the update process. You can find this under Settings > Update & Security > Troubleshoot > Additional troubleshooters.

Clean Boot:

• Perform a clean boot to ensure no third-party software or services are interfering with the upgrade process. You can find instructions for a clean boot on Microsoft's support site.

Check for Software Conflicts:

• Uninstall any third-party antivirus or security software temporarily, as these can sometimes interfere with the upgrade process.

Manual Installation:

• Use the Windows 11 Installation Assistant or create a bootable USB drive with the Media Creation Tool to perform the upgrade manually.

Backup Data:

• Before attempting another upgrade, back up your important files to avoid data loss if something goes wrong.

Check Logs:

• Review the Windows Update logs for specific error codes. You can find these in the C:\Windows\Logs\CBS or by using the Event Viewer.

Perform an In-Place Upgrade:

• If the above steps don't resolve the issue, you might consider performing an in-place upgrade by downloading the Windows 11 ISO and running the setup.exe file from within Windows 10. This should give you the option to choose what to keep.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support