Uploading MSOffice files crashes internet browser

[Vym]

When I try to upload MSOffice files on my HP Envy to an internet browser (Firefox or Chrome), the browser crashes. This doesn't happen with other sorts of files, like Adobe .pdfs.

What do you recommend?  Thanks.

[Dragon-Fur]

@Vym 

In so much that I am aware, Browsers do not generally just "Open" Office files.

That said, Internet Explorer (still around) will open an xml file quite nicely. 

xml is an Uncommon file type these days, but it does work.

If you have your Office folders and files (Word .docx files, for example) stored in OneDrive.

Open the browser > open the OneDrive URL > sign into your Microsoft / OneDrive account to see your folders and files.

Microsoft Edge and Chrome offer an Office Extension

Microsoft > Quick access to your Office files in the browser

Firefox offers at least one "add-on" for Office Word.

Firefox Add-ons >Word Document Editor

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

[Vym]

Dragon-Fur, thanks for your reply. My files aren't stored in OneDrive. Uploading MSOffice files to browsers worked fine, until one day, it no longer worked. 

[Dragon-Fur]

@Vym 

You are welcome.

Too bad it was not the first / easy option.

Keep looking - OneDrive is just one of lots of things that can go wrong and only one of the several solutions for this issue.

If you have not done so, try Resetting the browser you are using - the instructions to do so are always within each browser's setup somewhere.

If you have not done so, for example, try using the Edge Browser.

Why?

Office is Microsoft

Edge is Microsoft

Windows is Microsoft

If you are using an old version of Office, it might be time to upgrade.  Old versions do not work as well as do the newer versions. 

If you are using Word 365, it is a subscription model - go directly to Microsoft Office Support and find out what is going on.

Microsoft Office Support is available to help you as are the Microsoft community.

This is not an "HP" thing - it is a Windows thing - and maybe even an Office thing.

If you cannot save the file, even manually, it is time to start copying and saving parts of it in separate documents - do "something" to save the data and then continue attacking the "auto-save" issue.  At the least, see if you can save the document as an RTF or PDF file - best to have "something" as opposed to worrying and having nothing.

After you have done Everything Else...

As a near last resort - AND assuming you keep / have a viable Restore Point available, you could try System Restore.  Caveat:  Personally, I've used System Restore and although it is not supposed to touch any personal data, I have never used System Restore until after I am sure all my personal data is backed up and safe.

As a very last resort - AND assuming you have backed up every file and folder that you do not want to lose, you could consider something a bit more invasion - system Reset, system Recovery.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.