07-27-2019 10:55 AM - edited 07-27-2019 10:59 AM
Everything started in april when the windows update came out. 2 on 3 usb port have stopped working, the pc does not recognize the devices, especially the input devices, so controller, graphic tablet and mouses doesn't work. I don't have problems with pendrives and hardisks.
I tryed everithing , unistall and istall driver, nothing.I format the pc, but after updating the problem reappared. I tryed restoration but again, nothing. I contacted the window support but they told me that i have to reinstall the drivers because thay are incompatible with the update. I tryed, but i discoverd that i have to pay more for a problem that is not caused by me.
Do you have the solution ?
by the way, i know that is not a hardware problem because, after discovering a strange bump on the right side under the keyboard, I had to open the pc and i discoverd with joy that the battery was going to explod like a samsung note 7, this gived me the possibility to see that iside everything is ok, excluding the battery of course.
i have a Hp omen 17, i bought it 2 years ago, and all this things astartes some moth after my warranty expired, how lucky!
(i'm sorry for any grammar errors, but english is not my native language)
07-30-2019 07:34 AM
Have you tried checking with different USB devices or with different USB ports?
Update the windows to the latest version and check if it helps.
Try updating the BIOS and chipset drivers to the latest version using HP support assistant.
Refer this article to know more information about using the HP support assistant. Click Here
Please try few steps recommended below.
Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Right-click the first USB Root Hub in the list, then select Uninstall.
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.
Reconnect the USB device that was having problems and test it to see if it works.
Open Device Manager (Right Click on Windows Logo and Click Device Manager).
Now find and expand Universal Serial Bus controllers. Now right click on USB drivers and click Uninstall. Do for all USB drivers one by one.
Now Restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices.
Right-click on the battery icon and click Power Options.
Click Change plan settings.
Now click Change advanced power settings.
Find and expand USB settings.
Expand USB selective suspend settings and Disable both On battery and Plugged in settings.
Also, try the steps recommended below.
Follow the path: Control Panel > Hardware and Sound > Power Options.
Click Choose what the power button does.
Click Change settings that are currently unavailable.
Uncheck Turn on fast startup and press Save changes.
Restart your computer and plug in the USB device to see if it works.
Lastly, try running a USB port test from the component test under the system diagnostics page.
Refer this article to know more information about running system diagnostics on your PC. Click Here
Refer this article to know more information about USB connection issues with your PC.
Let me know if this helps!
Have a great day ahead! 🙂
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