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‎10-02-2022 07:06 PM - edited ‎10-02-2022 07:09 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg1000 (43F52AV)
Operating System: Microsoft Windows 11

Hi, So I recently bought the HP Pavilion 15-eg1000 laptop and had purchased a type c to hdmi adapter as this model supports DisplayPort 1.4 over usb type c. However, the signal isn't being picked up on either of my monitors that I am using. I made sure the product itself wasn't faulty by testing the adapter on my sister's HP pavilion 14 and it worked immediately. Both Laptops are operating on windows 11 so I don't believe that to be the issue as some have experienced. The adapter is supposed to be a "plug in and play" so no driver updates are necessary. Does anyone know a solution to my problem? Thanks

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2022 09:35 PM

HP Recommended

@LiamC24 

 

Not all USB-C ports are the same therefore you need a compatible USB-C to DP or try the following adapter from HP

 

                 https://www.hp.com/au-en/shop/hp-usb-c-to-hdmi-2-0-1wc36aa.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎10-02-2022 09:35 PM

HP Recommended

@LiamC24 

 

Not all USB-C ports are the same therefore you need a compatible USB-C to DP or try the following adapter from HP

 

                 https://www.hp.com/au-en/shop/hp-usb-c-to-hdmi-2-0-1wc36aa.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




2 people found this reply helpful
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‎10-03-2022 02:11 AM - edited ‎10-07-2022 02:59 AM

HP Recommended

Thank you for your response, I will try the recommended adapter and provide feedback thereafter. 

*Update: Solution above solved the issue for me, just needed the official HP usb-c to hdmi adapter. 👍

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